FAQS

Maintenance time

Maintenance Time Your drone will be repaired and shipped within 30 days after receipt.

Where can you submit a repair request?


Dear user, to help you resolve the issue more efficiently, please follow the steps below to proceed with the maintenance service:

● Submit a detailed description of the problem to the After-Sales Service Department.
● Send the drone to the factory.
● Confirm the damaged parts and receive a quotation.
● Make the payment for the maintenance fee.
● Schedule the maintenance.
● Complete the maintenance work and have the drone shipped back.

If the user does not accept the repair fee, the drone will be returned, and the return shipping cost will be borne by the user.

 

Maintenance Fee

The shipping cost caused by product quality issues will be covered by the manufacturer.
The shipping cost caused by damage to the aircraft due to user reasons will be borne by the user.

For further technical inquiries, please contact us at Support@starguidetech.com.

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